Workplace Conflict

Workplace conflict occurs in nearly every organization. When not dealt with effectively, it can affect morale, lower productivity, increase absenteeism and turnover, and create a toxic work environment.

Workplace conflict often stems from a deeper root cause, such as:

• Lack of resources or competition over resources

• Unclear roles and responsibilities

• Perceived inequities or inequitable promotions

• Poor communication

• Inadequate leadership, supervision, management

• Individual or systemic bias

Conflict can be expressed by employees in a number of different ways, from insults and anger to bullying and noncooperation. By understanding the root causes of conflict, our team helps clients identify these patterns in order to build constructive problem solving approaches.

Why Should an Organization Address Workplace Conflict?

Organizations that develop techniques to address workplace conflict benefit from an environment with open and respectful communication, tolerance and acceptance of individual differences, and respect for all individuals within the organization.

By acknowledging and managing workplace conflict, your organization can:

• Improve team dynamics - By fostering an inclusive and collaborative work environment, teams can effectively tackle challenges, share ideas, and achieve common goals.

• Mitigate compliance risks - Strategies such as communication, mediation, and training can reduce tensions and resolve disputes in a timely manner, minimizing the risk of legal or regulatory violations.

• Improve culture - Providing tools and resources for conflict resolution can reduce tension and stress in the workplace, leading to greater collaboration, productivity, and overall satisfaction among employees.

• Boost productivity - By addressing issues such as negative attitudes, communication breakdowns, and personality clashes, organizations can foster a culture of collaboration that ultimately leads to higher levels of productivity.

• Reduce turnover - Retaining happy and engaged employees is critical to creating positive workplace dynamics.

• Reduce and prevent litigation - By proactively identifying and addressing potential conflict, organizations can mitigate the risk of costly legal disputes down the line.

Who is Workplace Conflict Training Designed For?

Effective conflict management skills are important for everyone from frontline employees to managers and leaders. Conflict training often starts with managers and senior leaders, though training your entire staff in conflict resolution can lead to increased employee productivity, greater motivation and loyalty, and reduced litigation costs.

What is Included in the Training?

The Mediation Group will design a plan specific to meet your organization’s needs. Our professionals will provide:

• Root cause assessment(s)

• Diagnostics

• Conflict intervention through mediation, facilitated dialogues, and group interventions

• Resolving team conflict

• Preventative techniques (conflict systems design, training)

• Team dynamics (roles, responsibilities, and expectations)

• Conflict Coaching

Training modules can be half-day, full-day, or multi-day. Once we identify your organization's needs, we’ll tailor each training session to meet your needs regarding duration, group size, and content topics.

Contact us to speak with an expert about workplace conflict prevention or training needs. We’ll provide a free consultation and customize a training platform to meet your needs.

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