The American Health Care System: A Difficult Journey
Nicola shares the human side of the story when healthcare, health insurance plans, and the legal system collide. She identifies unfortunate outcomes for individuals while resolving healthcare conflicts with traditional legal methods. She proposes alternative methods, like mediation, as a way to keep focus on the interests of the individual patient.
What’s the Problem? The Importance of Framing When Colleagues Disagree
Framing the issues is one of the most important mediator skills. Amy Gay shares a challenge frequently encountered by managers and individual contributors who intervene in other's disputes.
The Opening Session Re-Considered
Jeff analyzes the pros and cons of the opening session during a mediation. He notes there are different styles and approaches, but you will see that he finds opening statements generally a positive move. Of course there are often exceptions, and input from counsel is always important.
Mediator Skills
Mediators have a unique combination of attributes and techniques influenced by multiple disciplines that make them effective. In this post you will find a general overview of the major skills used by successful mediators.
