Workplace Conflict – Is It Always Just About the People?
Diagnosing workplace conflict and deciding on an intervention is difficult for every organization. Janet Grogan discusses why it can be so hard by analyzing a conflict scenario and dissecting what happened. Sometimes conflict is about the people and sometimes it goes deeper.
The American Health Care System: A Difficult Journey
Nicola shares the human side of the story when healthcare, health insurance plans, and the legal system collide. She identifies unfortunate outcomes for individuals while resolving healthcare conflicts with traditional legal methods. She proposes alternative methods, like mediation, as a way to keep focus on the interests of the individual patient.
What’s the Problem? The Importance of Framing When Colleagues Disagree
Framing the issues is one of the most important mediator skills. Amy Gay shares a challenge frequently encountered by managers and individual contributors who intervene in other's disputes.
